Shipping policy

 

Thank you for visiting and shopping at chopvalue.com. Following are the terms and conditions that constitute our Shipping Policy.

 

Shipment processing time

All online orders are processed within 2-5 business days, unless stated otherwise on the product page. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery as we source all our raw materials locally and responsibly. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery delays can occasionally occur impacted by third party shipping providers. We will communicate accordingly with you.

 

Shipment to P.O. boxes or APO/FPO addresses

Chopvalue.com ships to addresses within Canada and the U.S., U.S. Territories. We unfortunately do not ship to APO/FPO/DPO addresses. 

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

chopvalue.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

chopvalue.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

As our network of Microfactories continues to grow, the closest location to you will be fulfilling the order. For any issues while submitting your order, please contact hello@chopvalue.com and we would be happy to help you.

 

Refund Policy

What's your return policy?

If the items you purchased are not what you expected, we will gladly offer a refund on your original form of payment given that the items are returned within 30 days of purchase.

To be eligible for a return, your item must be:

• Unused
• In the same condition that you received it
• In the original packaging

Several types of goods are exempt from being returned. Non-returnable items include:

• Gift cards
• Custom orders
• Custom engraving
• Sale items

To complete your return, we require a receipt or proof of purchase.

Book with obvious signs of use:

• Any item not in its original condition is damaged or missing parts for reasons not due to our error. 

 

How do I get a refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

How long does it take to process a return?

We work diligently to process your returns as quickly as possible. Please allow up to 15 business days once we have received your package. Once your return has been processed, you will receive an email confirmation with the details on your refund.

 

Can I return sale items?

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

What products are eligible for exchanges?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@chopvalue.com and we will help to get it sorted!

 

How can I return a gift?

We're happy to offer store credit for gift returns. For more information, please contact our customer service team at hello@chopvalue.com and we'll be happy to assist!

 

How do I ship the product back for returns or exchanges?

To return your product, please email hello@chopvalue.com to begin the process, and provide your contact information along with order number details.

If you live close to one of our Microfactory locations, we welcome you to come by to drop off the item(s).

Customers are responsible for return shipping. If you are shipping a returning item over $75, we advise using a trackable shipping service or purchasing shipping insurance - otherwise, we cannot guarantee that we will receive your returned item.

 

 

OUR PRODUCT GUARANTEE

At ChopValue, we offer a 1-year* limited warranty to repair or replace any defective products from the original date of purchase. The warranty is valid for the original purchaser. It does not cover any issues due to normal wear and tear, accidental damage, misuse or loss.

 

What’s covered by our warranty:

• The warranty is a one-year guarantee against defects in material or workmanship

What’s NOT covered by our warranty:

• Normal wear and tear
• Any damage or malfunction in the product subjected to misuse, abnormal handling or impact, exposure to extremes in temperature and humidity
• Any damage or malfunction in the product caused by unauthorized repairs, or attempted repairs performed by anyone other than ChopValue
• Improper assembly or disassembly
• Any modification to the product
• Any use that goes against manufacturer recommendations

How to make a warranty claim: 

Please email info@chopvalue.co.uk with the following information:

• A description of the issue
• The date you became aware of the issue
• A copy of your purchase receipt
• Photos of the issue (different angles would be ideal)
• Your shipping address 
• Contact information

Once we have received a claim, we will make an assessment and respond within 1 working day. 

Accidental Damage or Wear and Tear?

If the damage or product wear is not covered by our warranty, fear not, ChopValue is committed to your experience and the longevity of our products. We commit to supporting our materials for 10yr after the date of purchase**. This means we will always repair or supply replacement components at fair and economical pricing. 

 

How to request repair/replacement components:

Please email info@chopvalue.co.uk with the following information:

• A description of the issue
• Date of purchase / a copy of your purchase receipt
• Photos of the issue (different angles would be ideal)
• Contact information

Once we have received a request, we will make an assessment and respond within 1 working day. 

 

*A 2-year warranty is offered where stipulated by local regulations.

** Limited to components manufactured from ChopValue materials.